This Terms of Service (“Terms”) is a legal agreement between you (the “Client” or “you”) and Jeff Enterprises LLC, doing business as Indubitable.io (the “Company,” “we,” or “us”). By accessing our website or purchasing/using our marketing, website development, or web hosting services (“Services”), you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our Services. These Terms apply to all clients worldwide, and your use of the Services is subject to applicable international, federal, state, and local laws. The Company reserves the right to update or modify these Terms from time to time, and will provide notice of material changes by posting the updated Terms on our website. Continued use of the Services after any changes constitutes acceptance of the new Terms.
Indubitable.io provides professional marketing services, website development services, and web hosting services to clients. Our marketing services may include digital marketing, SEO, advertising campaigns, and related consulting. Our website development services encompass design, development, and deployment of websites or web applications. Our web hosting services involve providing server resources to host and make client websites available on the internet. We offer our Services to clients internationally, regardless of your location, subject to the restrictions and conditions in these Terms. Please note that you are responsible for ensuring that your use of our Services complies with all laws and regulations applicable in your jurisdiction.
To enable the Company to deliver quality work on time, the Client agrees to fulfill all of their responsibilities in a timely manner:
By purchasing any of our Services, you agree to pay the fees specified at the time of order or as otherwise agreed in a written proposal or invoice. Billing may include both one-time and recurring charges, depending on the Service:
Payment Terms: All fees are stated in U.S. dollars (USD) unless otherwise noted, and payments must be made in USD (or an equivalent currency agreed by the Company). You are responsible for any applicable taxes or duties (except taxes on the Company’s income). Invoices are due upon receipt or as otherwise specified. If you believe there is an error in billing, you must contact us in writing within fifteen (15) days of the invoice or charge date to dispute the charge, otherwise you waive the right to dispute it. We reserve the right to correct any errors or mistakes in pricing or billing even if we have already requested or received payment.
The Company offers a limited refund policy for its Services: Refunds are only provided for Services that have not yet been rendered and only if the refund request is made within thirty (30) days from the date of purchase. In practical terms, this means:
To request a refund, you must contact the Company’s billing department in writing (via email or support ticket) and provide the purchase details and reason for the request. Approved refunds will be processed to the original payment method within a reasonable time. This refund policy applies only to fees paid for our Services; it does not apply to third-party costs or fees (for example, domain name registrations, third-party software licenses, advertising spend, etc.) that may have been incurred on your behalf, which are generally non-refundable. Nothing in this policy limits any rights you may have under applicable consumer protection laws; however, any such rights will be limited to the extent permissible under those laws.
Nonpayment or Late Payment: The Company reserves the right to suspend, deactivate, or terminate any and all Services we provide to you in the event that your account becomes past due or you otherwise fail to pay amounts owed. If any charge or invoice is overdue, we may take the following actions:
Other Grounds for Suspension/Termination: While the primary cause for suspension addressed here is nonpayment, please be aware the Company may also suspend or terminate Services for other material breaches of these Terms or pursuant to any applicable acceptable use policy (for instance, if your hosted content is found to violate law or our policies, or if you misuse our Services). We will notify you of such issues and may give an opportunity to cure if feasible, but reserve the right to act immediately if needed to comply with law or protect our interests.
You may terminate certain Services by providing advance written notice to the Company in accordance with any cancellation procedure specified for that Service (for example, giving 30 days notice before the end of a billing period for hosting services). Termination or cancellation of Services by either party does not relieve you of the obligation to pay any fees accrued or payable for the current term or work already performed. Sections of these Terms which by their nature should survive termination (such as indemnities, disclaimers, limitation of liability, dispute resolution, etc.) will remain in effect.
No Guaranteed Uptime or Performance: The Company will make reasonable efforts to provide stable and reliable web hosting and services, but we do not guarantee any specific uptime percentage, continuous availability, or performance level for hosted websites or any other Services. You acknowledge that occasional downtime, service interruptions, or performance issues may occur for reasons including but not limited to maintenance, server or network issues, or force majeure events. Similarly, while we strive to achieve the goals set for marketing campaigns and deliver quality development work, we do not guarantee specific results or outcomes (such as particular traffic or sales figures from marketing, or a particular business result from a website launch) unless explicitly agreed in writing. All timelines and projections are estimates, and outcomes can vary.
Disclaimer of Warranties: The Services (including all hosting, development, and marketing work) are provided “AS IS” and “AS AVAILABLE” to the fullest extent permitted by law. The Company expressly disclaims all warranties and representations of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will meet your requirements or expectations, or that they will be uninterrupted, timely, secure, or error-free. You assume all responsibility for selecting the Services to achieve your intended results, and for the use and results obtained from the Services. No oral or written information or advice given by the Company or its authorized representatives shall create any warranty not expressly stated in these Terms.
To the maximum extent permitted by applicable law, Jeff Enterprises LLC (Indubitable.io) and its owners, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages whatsoever, including but not limited to lost profits, lost revenue, loss of business opportunity, loss of data, business interruption, or the cost of substitute services, arising out of or related to these Terms or the Services, even if advised of the possibility of such damages. Our total liability to you for any claim arising out of or relating to these Terms or the provision of Services, whether in contract, tort (including negligence), or otherwise, shall be limited to the total amount of fees actually paid by you to the Company for the specific Service in question during the six (6) months immediately preceding the event giving rise to the claim. If the claim involves a service provided without charge, then the Company shall have no liability to you whatsoever.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above disclaimers or limitations may not fully apply to you. In such jurisdictions, the Company’s liability is limited to the greatest extent permitted by law.
The Company reserves the right to utilize subcontractors, consultants, or third-party vendors to perform or assist in performing the Services, in whole or in part. For example, we may use third-party hosting providers for server infrastructure, employ independent developers or designers on a project, or use third-party software or advertising platforms as part of our marketing services. By using our Services, you agree that we may delegate portions of the work to such subcontractors or integrate third-party services as needed to fulfill the contract. The Company will exercise reasonable care in selecting and overseeing any subcontractors or third-party service providers and will remain responsible for the overall delivery of Services to you. However, you acknowledge that the availability and quality of certain Services may be dependent on third-party providers (such as internet uptime from a data center or API availability from advertising networks), and the Company is not liable for failures or service interruptions caused by those third parties beyond our control. We will use commercially reasonable efforts to remedy or mitigate any service issues arising from third-party failures. Except as otherwise agreed in writing, any third-party product, software, or service incorporated into the deliverables is provided “as is” under the third party’s license terms, and your use of those third-party offerings may be subject to additional terms of the respective providers.
Binding Arbitration: You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services provided by the Company shall be resolved exclusively through binding arbitration rather than in court. All disputes must be resolved by binding arbitration in Limestone County, Alabama, USA, except that either party may bring an individual claim in a small claims court of competent jurisdiction for disputes within the scope of such court’s jurisdiction. The arbitration shall be conducted in English and administered by a mutually agreed-upon arbitration service or arbitrator. If the parties cannot agree on an arbitrator, each will select one arbitrator, and the two arbitrators will select a third who will serve as the sole arbitrator to resolve the dispute. The venue for the arbitration will be Limestone County, Alabama, and the laws of the State of Alabama (excluding its conflict of law rules) shall govern these Terms and be applied by the arbitrator to the dispute. The arbitrator shall have the authority to award any relief that a court of law could grant consistent with these Terms, including injunctive relief or damages, but may not award punitive damages or any damages expressly limited or waived by these Terms. The arbitrator’s decision shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
Waiver of Jury Trial and Class Actions: By agreeing to arbitration, both you and the Company acknowledge that each party waives the right to a trial by jury or to participate in a class or representative action (to the maximum extent permitted by law). All claims and disputes must be arbitrated on an individual basis, and not on a class, collective, or representative basis.
Exceptions: Notwithstanding the foregoing, either party may seek temporary injunctive relief or a temporary restraining order from a court of competent jurisdiction to prevent immediate and irreparable harm, until an arbitrator can be appointed and decide on the request for such relief. Additionally, if the arbitration agreement in this Section is for any reason held to be unenforceable or unlawful, the dispute shall be submitted to the exclusive jurisdiction of the state and federal courts located in or encompassing Limestone County, Alabama, and you agree to waive any objection to personal jurisdiction or venue in such courts.
These Terms and any dispute arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Alabama, USA, without regard to its conflict of law principles. You agree that Alabama has a substantial interest in the regulation of the conduct of the parties and that Alabama law should govern. If for any reason a dispute is not subject to the binding arbitration provision above, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Limestone County, Alabama for the resolution of any such dispute, and you waive any jurisdictional or venue defenses otherwise available.
If you are accessing or using our Services from outside the United States, you do so on your own initiative and are responsible for compliance with local laws. Regardless of your location, the obligations and rights of the parties under these Terms shall be enforceable in the United States of America, and you explicitly agree to the application of Alabama law as stated.
Entire Agreement: These Terms (along with any applicable Service agreements, project proposals, or order forms that you and the Company both sign) constitute the entire agreement between you and the Company regarding the subject matter hereof, and supersede all prior and contemporaneous understandings, agreements, representations, or warranties, both written and oral, regarding such subject matter. In the event of a conflict between these Terms and any individual service agreement or proposal, the terms of the signed service agreement/proposal shall control for that specific project or service, and these Terms shall govern any subject matters not addressed therein.
Amendments: The Company may amend or update these Terms from time to time. We will notify clients of any material changes by posting the revised Terms on our website and updating the “Last Updated” date. It is your responsibility to review these Terms periodically. By continuing to use the Services after revised Terms have been posted, you agree to the updated Terms. Except for such updates by the Company, no modification of these Terms by you is binding unless in a written agreement signed by both you and an authorized representative of the Company.
No Waiver: The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other provision. A waiver of any term of these Terms on one occasion shall not be deemed a waiver of the same term or any other term on any other occasion.
Severability: If any provision of these Terms is held by an arbitrator or a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect. The invalid or unenforceable provision shall be deemed modified so that it is valid and enforceable to the maximum extent permitted by law, consistent with the original intent of the clause.
Assignment: You may not assign or transfer any rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or transfer its rights and obligations under these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets related to these Terms. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
Force Majeure: The Company will not be liable for any failure or delay in its performance of any obligation under these Terms due to events beyond its reasonable control, such as acts of God, war, terrorism, civil disturbance, strikes or labor disputes, power or internet outages, pandemic, or other events of force majeure. In such an event, the Company’s obligations will be suspended for the duration of the event, and it will use reasonable efforts to resume performance as soon as practicable.
Contact Information: If you have any questions or concerns about these Terms or need to provide any notices under these Terms, please contact Indubitable.io at the contact information provided on our official website (e.g. via our designated support email or mailing address). All notices, requests, or communications to the Company should be sent in writing to our business address or official email as listed on the website, and will be deemed given when received by the Company.
By using or purchasing our Services, you acknowledge that you have read, understood, and agree to these Terms of Service. These Terms create a binding agreement between you and Jeff Enterprises LLC (Indubitable.io). We appreciate your business and look forward to providing you with excellent marketing, development, and hosting services under these fair and clear terms.
